Terms & Conditions

Bookings & Payments

  • For online booking less than 4 hours, please contact our operation centre on 0416 887 889 to confirm availability.
  • Prices are based on passengers being ready to travel at the booking time.
  • All bookings require confirmation via email/text & are subject to taxi availability.
  • It is your responsibility to check all details of your booking and notify us of any errors.
  • We accept Amex, MasterCard, Visa, Bank Transfer & Cabcharge
  • No surcharge for online payments.
  • Cabcharge payments are subject to a 5% fee by Cabcharge.
  • Payment by Cash or Credit Card in the taxi offer only for Asap bookings or any diversion and waiting on prebooked jobs.
  • Prices include 10% GST. Prices are set in Australian dollars ($AUD)
  • All Call Centre bookings are taken with great attention and care to make sure it is accurate and we will not be liable for any wrong information.
  • + 15% Late night fee (23:00 to 03:00) applies to all bookings.
  • Booking on Public Holidays are subject to availability and Special rates apply on date: Melbourne Cup, 25th Dec, 26th Dec, 31st Dec and 1st of Jan.

Booking Cancellation / Refund Policy

Cancellation informed:

  • Up to 12 hours before arranged pick up time : Full refund
  • Between 12 hours to 6 hours : Charge 25% of the booking price
  • Less than 6 hours : No refund

Peak periods of demand (Xmas, Easter, New Years)

  • More than 24 hours notice before the arranged pick up time – Full refund
  • Less than 24 hours notice before the arranged pick up time – No refund

No Refund:

  • If the passenger books the taxi for a wrong date, given wrong flight number and other misleading information.
  • If the passenger cannot locate the driver leaves the pickup point without informing us for any reason.
  • If you change your journey plan or if you missed the flight/ferry/cruise connections, fail to inform us, no refund will be given.
  • Refund will be processed with in 7 workings days.

Missed Flight

In the event of a missed flight, it is your responsibility to inform us immediately. However, if the passenger wishes to take a later flight we will provide the service at no extra cost subject to Taxi availability.

No Show

If passenger books a taxi with us and failed to meet the driver on pick up time, this will include airport, cruise terminal, home, hotel and other private address. Our driver will wait 30 min for Domestic and 60 min for International flight from landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or SMS to inform their status at the airport, this will be considered as a No Show.

Liability

We do not take any responsibility for any losses occurred due to Taxi is not arriving at the pickup location at the booked time due to unexpected incidence like vehicle breakdown, bad weather ,traffic accident, road closure or diversion. We will inform you as soon as we are aware of the delay and it is yours responsibility to make the decision to wait for our taxi to arrive or to make alternative travel arrangements.

We cannot be held responsible being given the wrong booking information by the customer by online booking or over the phone. For all online booking confirmation will be send without it booking is not confirmed.

Waiting time charges

Cruise Pickups:

  • Cruise pickups the maximum free waiting time is 30 minutes, starting from the nominated pick up time. Afterwards, Additional wait time is charged in 15 minute increments, at the applicable hourly detention rate $60/ph.

Airport Pickups:

  • No extra charges are applicable for flight delays. We track all inbound flights.
  • International Airport T1 – 60 mins from flight arrival
  • Domestic Airport T1, T2, T3, T4 – 30 mins from flight arrival
  • Regional Terminals – 15 mins from flight arrival
  • Additional wait time is charged in 15 minute increments, at the applicable hourly detention rate $60/ph.

Point to Point transfers:

  • Driver will wait up to 10 minutes after the requested pickup time at the designated pickup point
  • Please contact us within the appropriate time limits, should you find a need to extend the time before you are able to meet your driver, failing which our “No Show” policy will apply.
  • Additional wait time is charged in 15 minute increments, at the applicable hourly detention rate $60/ph.

Alcohol, Food & Smoking

Alcohol or any food may not be consumed in the vehicle. We have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s).

Smoking inside the vehicle is not permitted at anytime.

Soiling or Damage to Vehicle

Passengers are responsible for any damage or soiling they cause to the interior and or exterior of the hired vehicle whilst on hire to them, and will be charged accordingly for any repair or detailing required restoring the vehicle to its condition at the commencement of the hiring. We reserve the right to terminate the booking and evict passengers from the vehicle. No refund will apply. For incidents involving soiling of the vehicle due to body fluids a $500.00 cleaning fee applies.

Inappropriate Behaviour

Clients/Passengers acting in an anti-social manner, causing unwarranted distraction to the driver or generally causing concerns regarding safety will be asked to leave the vehicle and seek alternative transport to their destination. No refund will be offered in these circumstances.

Amendments to Terms and Conditions

We reserve the right to amend our Terms and Conditions. Amended terms and conditions will appear on our website as they are made.

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