In the event of a missed flight, it is your responsibility to inform us immediately. However, if the passenger wishes to take a later flight we will provide the service at no extra cost subject to Taxi availability.
If passenger books a taxi with us and failed to meet the driver on pick up time, this will include airport, cruise terminal, home, hotel and other private address. Our driver will wait 30 min for Domestic and 60 min for International flight from landing time and if the passenger fails to meet the driver within this time limit or failed to make contact via phone, email or SMS to inform their status at the airport, this will be considered as a No Show.
We do not take any responsibility for any losses occurred due to Taxi is not arriving at the pickup location at the booked time due to unexpected incidence like vehicle breakdown, bad weather ,traffic accident, road closure or diversion. We will inform you as soon as we are aware of the delay and it is yours responsibility to make the decision to wait for our taxi to arrive or to make alternative travel arrangements.
We cannot be held responsible being given the wrong booking information by the customer by online booking or over the phone. For all online booking confirmation will be send without it booking is not confirmed.
Alcohol or any food may not be consumed in the vehicle. We have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the driver, the vehicle or any other passenger(s).
Smoking inside the vehicle is not permitted at anytime.
Passengers are responsible for any damage or soiling they cause to the interior and or exterior of the hired vehicle whilst on hire to them, and will be charged accordingly for any repair or detailing required restoring the vehicle to its condition at the commencement of the hiring. We reserve the right to terminate the booking and evict passengers from the vehicle. No refund will apply. For incidents involving soiling of the vehicle due to body fluids a $500.00 cleaning fee applies.
Clients/Passengers acting in an anti-social manner, causing unwarranted distraction to the driver or generally causing concerns regarding safety will be asked to leave the vehicle and seek alternative transport to their destination. No refund will be offered in these circumstances.
We reserve the right to amend our Terms and Conditions. Amended terms and conditions will appear on our website as they are made.